Admissions and Enquiries Assistant

Join a well-established organisation where you'll become part of a friendly and supportive admissions team, providing a professional first point of contact for applicants and enquiries. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys helping people and delivering a high-quality customer experience in a fast-paced environment.

In the Admissions & Enquiries Assistant role, you will be:

• Responding to enquiries by telephone, email, webchat and in person, providing a welcoming and professional service.
• Supporting applicants throughout the admissions process, answering queries and directing them to the appropriate teams where required.
• Logging and maintaining accurate enquiry records using the organisation's CRM system.
• Working closely with colleagues to ensure enquiries are resolved efficiently and customers receive an excellent service.
• Maintaining confidentiality and ensuring accurate handling of sensitive information in line with data protection requirements.
• Providing general administrative support to the Admissions & Enquiries team as required.

To be successful in the Admissions & Enquiries, role you will need:

• Previous experience working in a busy customer-focused or administrative environment.
• Excellent communication and interpersonal skills with the ability to build rapport with a wide range of people.
• Strong organisational skills with the ability to prioritise a varied workload and work using your own initiative.
• Good IT skills, including Microsoft Office, with confidence learning new systems.
• A positive, proactive and flexible approach, with the ability to remain calm under pressure.
• Welsh language skills or experience working within Higher Education would be advantageous but are not essential.

This is a full-time temporary position, working Monday to Friday, offering £13.50 per hour, plus holiday pay and weekly pay.

If you enjoy providing excellent customer service and are looking for your next temporary opportunity, we'd love to hear from you.