Gas Planner

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Kingsmead Office - London

£36,038 - £37,935 per year

40 hours per week

We have an opportunity for two Gas Planners to join our Gas team based in Kingsmead Office London. You will be joining the Gas Planning Team, scheduling appointments for Gas Safety Checks throughout the London Region. Ensuring gas engineers have well planned and efficient workloads and that customer appointments are managed effectively. Delivering high-quality, effective and efficient scheduling in accordance with legislative & contract specifications.

• Deliver high-quality, consistent scheduling and programming of gas servicing and repairs across the London Gas Region ensuring compliance targets are met
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer
• Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
• Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements

• Experience of using multiple systems and processes to effectively schedule a field Workforce
• Working knowledge of relevant regulations, legislation and good practice
• NVQ2 in Customer Service or Business Administration (or similar)
• Ability to extract and interpret data from a number of sources
• Good negotiation and planning skills

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £36,038 per annum (rising to £37,935 per annum after 12 months, subject to satisfactory performance)

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.