Repairs Resolution Manager

Essex Hybrid working Contract role 350.00pd umbrella

I'm currently supporting a housing provider in Essex that is looking for an experienced Repairs Resolution Manager to join its Housing Repairs service.

This is a broad operational management role with responsibility for supporting the wider repairs function, leading the support team and driving strong performance across complaints, correspondence, contractor management and financial monitoring.

• Managing and developing a team of support staff
• Ensuring repairs complaints, correspondence and MP/Councillor enquiries are handled within agreed timescales
• Monitoring service KPIs and addressing areas of underperformance
• Reviewing contractor performance and escalating concerns where required
• Producing financial and performance reports
• Supporting the monitoring of responsive repairs budgets
• Overseeing repair orders, invoices and management-system records
• Supporting the recovery of leaseholder and rechargeable repair costs
• Deputising for the senior repairs manager when required

• Strong experience within housing repairs, complaints or property services
• Previous experience managing and developing staff
• Confidence overseeing complex complaints and high-level correspondence
• Experience monitoring contractor and service performance
• Strong analytical, reporting and stakeholder-management skills
• A good understanding of housing management systems and landlord repair obligations
• The ability to drive service improvement and maintain high standards of resident care

The role offers hybrid working, with two days in the office most weeks.