Support Centre Volunteer

This is one of the most important front-line roles. You'll be working alongside our support and homelessness prevention workers, helping people in a housing crisis take practical steps towards stability, while offering calm, patient and respectful support at a time when it's needed most.

No two days are the same. You might be helping someone complete an application, accompanying them to an appointment at a partner's place of work, or simply offering reassurance and guidance through a difficult moment. You'll also play a part in making sure our support centre runs smoothly, so people can access help quickly and with dignity. This role is about being present, helpful, and steady, supporting people through both practical tasks and everyday challenges.

• Helping people complete online and paper applications.
• Supporting clients with forms and essential paperwork.
• Accompanying guests to appointments such as banks, shops and public transport stations.
• Offering hospitality and a welcoming presence in the support centre.
• Making welfare calls to check in on people.
• Helping with triage of referrals via phone, email, and drop-in sessions.
• Keeping materials stocked, including new client forms.
• Supporting general day-to-day tasks such as preparing food parcels, collecting clothing, and keeping the centre tidy and welcoming.

This is a people-focused, hands-on role where empathy and patience really matter. You'll be working with individuals who may be experiencing crisis, uncertainty, or vulnerability, so a calm and respectful approach is essential.

You don't need to have all the answers, what matters most is your ability to listen, stay steady under pressure, and treat everyone with dignity. You'll always be supported by experienced staff and part of a team that looks out for each other, including regular debrief opportunities after challenging situations.

• Good listening skills and a calm, patient approach.
• Confidence using computers and learning new systems.
• Clear written and verbal communication skills.
• Emotional resilience and the ability to stay grounded in challenging situations.
• An understanding of confidentiality and professional boundaries.
• Willingness to ask questions and learn as you go.
• A respectful, non-judgmental attitude towards everyone.

You'll receive full induction and role-specific training so you feel confident and supported from the start. Wycombe Homeless Connection is an award-winning charity with a small, experienced team working closely with dedicated volunteers who are central to everything we do.

Without our volunteers, this work simply wouldn't be possible.

9:45am - 12:30pm, Monday to Friday

Flexible commitment, with an aim of at least one shift per week where possible.

If you'd like to find out more, we'd love to hear from you.

WHC office, Oakley Hall, Castle Street, Wycombe town centre