Previous experience driving value in customer success, presales, or management consulting roles
Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics
Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C suite
Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
A unique ability to translate complex technical concepts into clear, customer friendly business value
Familiarity with software development processes and design methodologies
A customer first mindset coupled with strong problem solving skills and the ability to remain calm and decisive under pressure
Experience leading cross functional teams to address sophisticated customer needs or deliver key projects
Desirable
Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales
Hands on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure
Familiarity with Anaplan or comparable enterprise planning platforms
Background in change management and enterprise wide business transformation initiatives
Experience crafting customer facing collateral, such as success playbooks or templates
Exposure to renewal strategy and expanding customer footprints through upsell/cross sell practices
What the job involves
We are seeking a highly experienced Customer Success Business Partner to join our team for a critical leave cover
In this highly visible and vital role, you won't just be keeping the seat warm-you will be a driving force within our Customer Success team
You will step into an established portfolio of key accounts, taking primary responsibility for the successful deployment, user adoption, and ongoing health of their Anaplan solutions
As the strategic anchor for our customers, you will collaborate closely with Partners and Professional Services to ensure seamless implementations, exceptional ROI, and long term success
If you are a seasoned CS professional who loves parachuting into dynamic environments, delivering immediate value, and shaping customer transformation, this is the perfect opportunity to make your mark
Key Responsibilities
Drive Immediate Value: Manage a prominent portfolio of customers, hitting the ground running to drive adoption, expansion, retention, and maximum ROI
Be a Trusted Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan
Strategic Leadership: Lead executive level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders
Uncover Opportunities: Identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross sell opportunities
Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment
Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans
Empower Self Sufficiency: Advise customers on establishing Centers of Excellence (CoE) or similar governance models to promote long term self sufficiency
Leave a Legacy: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it