Job title
Credit Control Team Leader
Function
Finance / Credit Control
Location
Manchester or Ripponden Office
Reports to
Head of Credit Control
Responsible for staff
N/A
About our business
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
Role overview
Lead the in-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations.
Key tasks
- Lead, coach, and motivate the debt collection team.
- 3rd Party Debt collections & Solicitor Management.
- Monitor daily collection activity and team performance against KPIs.
- Allocate accounts and prioritize high-risk or overdue debts.
- Handle complex, high-value, or escalated collection cases.
- Develop collection strategies to improve recovery rates.
- Ensure compliance with applicable debt collection laws, regulations, and company procedures.
- Produce regular reports on collections, aged debt, and team performance.
- Liaise with Finance, Sales, Customer Service, and Legal teams to resolve disputes.
- Identify process improvements to increase efficiency and customer outcomes.
- Conduct performance reviews, training, and quality assurance.
Key Performance Indicators (KPIs)
- Cash collected versus target.
- Reduction in aged debt.
- Days Sales Outstanding (DSO).
- Promise-to-pay conversion rate.
- Team productivity
- Compliance and complaint levels.
Criteria
- Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills (what you know and what you can do)
- Previous experience in debt collection or credit control.
- Experience leading or supervising a collections team.
- Strong negotiation and conflict resolution skills.
- Excellent communication and customer service abilities.
- Analytical skills with experience using collection or CRM systems.
- Proficient in Microsoft Excel and reporting tools.
- Strong organizational and time management skills.
- Contract Handling
Personal qualities
(the way you think and act)
- Results-driven and commercially aware.
- Professional and ethical.
- Resilient under pressure.
- Strong decision-making and problem-solving skills.
- Able to motivate and develop others.
- High attention to detail and accuracy.
Qualifications
JBRP1_UKTJ