JLA Limited

Job title Credit Control Team Leader Function Finance / Credit Control Location Manchester or Ripponden Office Reports to Head of Credit Control Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview Lead the in-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations. Key tasks Lead, coach, and motivate the debt collection team. 3rd Party Debt collections & Solicitor Management. Monitor daily collection activity and team performance against KPIs. Allocate accounts and prioritize high-risk or overdue debts. Handle complex, high-value, or escalated collection cases. Develop collection strategies to improve recovery rates. Ensure compliance with applicable debt collection laws, regulations, and company procedures. Produce regular reports on collections, aged debt, and team performance. Liaise with Finance, Sales, Customer Service, and Legal teams to resolve disputes. Identify process improvements to increase efficiency and customer outcomes. Conduct performance reviews, training, and quality assurance. Key Performance Indicators (KPIs) Cash collected versus target. Reduction in aged debt. Days Sales Outstanding (DSO). Promise-to-pay conversion rate. Team productivity Compliance and complaint levels. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Previous experience in debt collection or credit control. Experience leading or supervising a collections team. Strong negotiation and conflict resolution skills. Excellent communication and customer service abilities. Analytical skills with experience using collection or CRM systems. Proficient in Microsoft Excel and reporting tools. Strong organizational and time management skills. Contract Handling Personal qualities (the way you think and act) Results-driven and commercially aware. Professional and ethical. Resilient under pressure. Strong decision-making and problem-solving skills. Able to motivate and develop others. High attention to detail and accuracy. Qualifications JBRP1_UKTJ

Job title Legal Recoveries Administrator Function Finance / Credit Control Location Manchester or Ripponden Office Reports to Legal Recoveries Team Leader Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning click apply for full job details

Job title Area Sales Manager Function SME Field Sales Location Home Based Reports to Regional Sales Manager Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning click apply for full job details

Job title Area Sales Manager Function SME Field Sales Location Home Based Reports to Regional Sales Manager Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning click apply for full job details

Job title Contracts Administrator Function Contract Management Team Location Ripponden Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning click apply for full job details

Job title Area Sales Manager Function SME Field Sales Location Home Based Reports to Regional Sales Manager Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning click apply for full job details

Job title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Hixon Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years click apply for full job details

Job title Business Development Executive Function Sales Location Manchester or Ripponden Reports to Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years click apply for full job details

Job title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Sunderland Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years click apply for full job details

Job title Senior Team Leader Commercial Sales Function Sales Contact centre Location Manchester & Ripponden Reports to Head of Commercial Sales Responsible for staff Contact Centre: Compliance, Consumables, Fast Response BDEs -New & Existing business About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infect click apply for full job details

Job title Business Development Executive Function Sales Location Manchester or Ripponden Reports to Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years click apply for full job details

Job title Business Development Executive Function Sales Location Manchester or Ripponden Reports to Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years click apply for full job details

Job title Business Development Executive Function Sales Location Manchester or Ripponden Reports to Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years click apply for full job details

Job title Consumables Team Leader Function Internal Sales Location Ripponden / Manchester Reports to Consumables Commercial Manager Responsible for staff TBC About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years click apply for full job details

Job title Bids and Tender Manager Function Sales Location Ripponden Reports to Head of Bids and Tenders Responsible for staff N/A About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years click apply for full job details

About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services click apply for full job details

About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services click apply for full job details

Job title Marketing Campaign Manager Function Marketing Location Ripponden Hybrid (at least 3 days per week in office) Reports to Circuit Marketing and Brand Director Responsible for staff None About our business Circuit is part of the JLA Group and is the leading provider of laundry rooms to the UK and Irelands Universities and private student accommodation click apply for full job details

Job title Marketing Campaign Manager Function Marketing Location Ripponden Hybrid (at least 3 days per week in office) Reports to Circuit Marketing and Brand Director Responsible for staff None About our business Circuit is part of the JLA Group and is the leading provider of laundry rooms to the UK and Irelands Universities and private student accommodation click apply for full job details

About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services click apply for full job details