Applications Operations Analyst

Applications Operations Analyst

We are working with a leading global professional services organisation, renowned for partnering with some of the world's most high-profile businesses on complex, high-impact work. With a strong international presence and a reputation for excellence, they offer a collaborative and fast-paced environment where innovation and continuous improvement are key.

They are now looking to hire an Applications Operations Analyst to join their London-based team.

The Role

This position sits within the Applications Operations team and plays a key role in ensuring the stability, performance, and security of enterprise application environments.

You'll be responsible for the day-to-day support, maintenance, and optimisation of business-critical systems, while also contributing to ongoing improvements, automation, and process efficiencies.

Key Responsibilities

• Perform system maintenance, patching, and upgrades in line with change management processes
• Manage user access (provisioning, de-provisioning, and access reviews)
• Monitor system performance and proactively address issues
• Respond to incidents and service requests, ensuring SLA adherence
• Troubleshoot and resolve application issues, conducting root cause analysis
• Support system configurations, integrations, and deployments
• Partner with Information Security to remediate vulnerabilities and support audits
• Contribute to post-incident reviews and continuous improvement initiatives
• Maintain documentation, runbooks, and knowledge base articles
• Track and report on KPIs, including system performance and ticket trends
• Identify opportunities for automation and process optimisation
• Support application performance tuning and capacity planning
• Collaborate with infrastructure and delivery teams to ensure scalability and resilience
• Monitor system usage and adoption, providing insights to improve user engagement

About You

• 3+ years' experience in enterprise application support or IT operations
• Strong understanding of ITSM tools (e.g. ServiceNow) and monitoring platforms
• Knowledge of access management, patching, and vulnerability remediation
• Familiarity with ITIL processes (Incident, Problem, Change, Configuration)
• Excellent troubleshooting and analytical skills
• Strong communication skills and ability to work collaboratively
• Experience maintaining documentation and knowledge bases

Desirable:

• Experience within legal, financial, or professional services environments
• Exposure to cloud platforms or scripting (e.g. PowerShell, Python)
• ITIL Foundation or similar certification

What's on Offer

• The opportunity to join a globally respected organisation
• A collaborative and supportive team environment
• Exposure to complex systems and enterprise-scale technology
• Hybrid working model (minimum 3 days in-office)
• Competitive salary and benefits package

If you're looking to build your career in a high-performing environment where you can make a tangible impact, we'd love to hear from you.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.