Housing Assistant

We are currently recruiting for an experienced Housing Assistant to join a leading social housing organisation based in Liverpool. This is a fantastic opportunity for someone with a background in social housing who enjoys delivering excellent customer service and providing high-quality administrative support within a busy environment.

As Housing Assistant, you will provide administrative and reception support across the Housing Management, Lettings and Income teams. You will be the first point of contact for customers, ensuring enquiries are handled professionally while supporting the delivery of efficient housing services.

Key Responsibilities

• Provide a professional front-of-house reception service and respond to customer enquiries in person, by telephone and email.
• Support the Housing Management, Lettings and Income teams with a range of administrative duties.
• Process housing applications, tenancy documentation and sign-up packs.
• Maintain accurate records and update housing management systems.
• Process Universal Credit verification requests and customer payments.
• Manage keys, fobs and documentation relating to void properties.
• Assist with reporting, meeting administration and minute taking.
• Raise repairs and caretaker jobs and liaise with internal teams.
• Support the triage of Anti-Social Behaviour (ASB) cases and safeguarding concerns.
• Deliver excellent customer service while ensuring compliance with housing policies and procedures.

To be successful in this role, you will have:

• Experience working within the social housing sector.
• Previous experience in a housing administration or customer service role.
• Excellent organisational and administrative skills with the ability to manage a varied workload.
• Strong communication skills, both written and verbal.
• Experience dealing with customers face-to-face, over the phone and via email.
• Good IT skills, including Microsoft Office, with experience using housing management systems desirable.
• A professional, proactive and customer-focused approach.

What's on Offer?

• Competitive rate of pay.
• Full time office based work
• Initial 8-week contract with the potential to be extended.
• Opportunity to join a respected social housing organisation.
• Immediate start available.
• Supportive team environment with varied and rewarding work.

If this Housing Assistant Role sounds like your next step, apply now or contact Olivia at (url removed) for more information.