Patient Care Advisor
Location: GP Practice / Primary Care Setting
Contract Type: Full-Time
Salary: £13.68 an hour
Start Date: As soon as possible
About the Role
We are recruiting a Patient Care Advisor to join a busy and supportive primary care team.
This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.
Key Responsibilities
Reception & Front Desk
Welcome patients and visitors in a professional and approachable manner
Manage appointment bookings, repeat prescriptions, and home visit requests
Direct patients to the appropriate healthcare professional or service
Administrative Support
Handle incoming and outgoing communications
Process scanning, filing, and data entry tasks
Manage online requests via SystmConnect and clinical systems such as SystmOne
Communication
Provide clear, effective communication with patients, carers, and clinical staff
Maintain confidentiality and handle sensitive information appropriately
Operational Duties
Support opening and closing of the premises
Ensure adherence to security protocols
Maintain tidy and organised clinical and reception areas
You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.
What We're Looking For
Strong communication and interpersonal skills
Confident IT skills, including use of clinical systems
Ability to remain calm and organised in a fast-paced environment
A proactive and flexible approach to team working
Commitment to confidentiality, equality, and professional standards
Desirable
Experience working in an NHS or primary care setting
Knowledge of SystmOne or similar clinical systems
NVQ Level 2/3 in Customer Service or Business Administration
Understanding of NHS processes and medical terminology