Income Officer

We are currently recruiting for an experienced Income Officer to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract.

This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running. You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed.

Key Responsibilities of an Income Officer:

• Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum.
• Deliver the full income recovery process, from early intervention through to legal action and court where required.
• Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies.
• Carry out home visits and maintain regular contact with tenants to support positive outcomes.
• Provide advice and signposting around Universal Credit, welfare benefits and financial support.
• Respond to general tenancy enquiries and support customers with basic tenancy-related matters.
• Work closely with internal teams and external agencies to resolve issues and deliver an effective service.
• Ensure accurate record keeping and compliance with relevant policies and housing legislation.

About You

• Previous experience working as an Income Officer within a Housing Association or social housing environment.
• Proven experience managing the end-to-end income recovery process, including legal action.
• Experience handling complex arrears cases and supporting tenancy sustainment.
• A good understanding of welfare benefits, Universal Credit and rent recovery legislation.
• Excellent communication, negotiation and customer service skills.
• Strong organisational skills with the ability to manage a busy and varied caseload.
• A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area.

If this Income Officer role is of interest please apply or contact (url removed)