Senior Business Support Officer
Job Ref: Bristol
Pay Rate: £15.06 per hour PAYE
Hours per week: 37 Monday Friday, 8:30-17:00
The successful candidate is to undergo a Basic DBS if successful at your own expense
This opening assignment is for 2 months
Bristol BS1 6XN
Summary of what the candidate must have to apply:
Experience attending meetings, taking notes and circulating actions or minutes. Essential candidates will not be considered without minute taking experience.
Confidence using databases to search, add and retrieve information.
Experience using Microsoft 365, including Teams, Outlook, Word, Excel and PowerPoint.
Confidence using SharePoint to save, share and retrieve documents.
Knowledge of confidentiality, discretion, data protection and GDPR.
Good communication skills with internal and external colleagues.
Strong organisation and time management skills.
Flexibility to support different work areas as needed.
High attention to detail when handling sensitive information.
The role: As a Senior Business Support Officer, you will provide business support to childrens social care teams, with a focus on Fostering, Kinship and Special Guardianship.
You will work closely with business support colleagues, social workers and managers. The role is busy, varied and mainly office based.
Key accountabilities:
Taking telephone calls and triaging emails from shared mailboxes.
Processing reference requests and DBS checks for prospective carers.
Chasing references from individuals, GPs, schools, employers and other organisations.
Processing GP invoices once medical reports are received.
Attending in-person and online meetings.
Taking accurate notes and recording information.
Circulating notes and updating records on the database.
Assisting with adoption file requests and information viewing.
Supporting colleagues across different team workstreams.
Liaising with internal and external colleagues.
Managing daily tasks carefully, accurately and in line with GDPR.
Meeting deadlines and completing work in a timely way.
Requirements/key criteria:
Essential:
Previous experience in an administrative or business support role.
Experience processing confidential and sensitive information with excellent attention to detail.
Experience taking accurate meeting notes and distributing minutes. - Essential
Strong organisational skills with the ability to prioritise a busy and varied workload.
Confident using Microsoft 365, including Outlook, Word, Excel and Teams.
Experience using databases and SharePoint to store and retrieve information.
Excellent written and verbal communication skills.
Ability to work independently whilst contributing positively to a team.
Good understanding of GDPR, confidentiality and data protection.
Level 3 qualification (or equivalent experience).
High standard of literacy and numeracy.
Desirable:
Experience supporting Children's Social Care, Fostering or Adoption services.
Experience processing DBS applications or employment references.
Knowledge of local authority systems and business support processes.
Experience improving administrative processes or supporting service improvements.
How to Apply
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