Sales Support Executive

Join a growing tech business where you'll make a real impact. We're recruiting for an established technology business looking for a proactive Sales Support Executive to join its commercial team. The business combines two specialist divisions:

• An established Managed Service Provider (MSP) delivering IT support, cloud, Microsoft 365 and cyber security solutions.
• A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe.

With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast.The Opportunity This is more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey-from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused, you'll also have the chance to take ownership of customer success initiatives and help shape the role as it evolves.Tamworth Hybrid (after probation) Circa £30,000 + BenefitsWhat You'll Do

• Prepare quotations, proposals and service agreements
• Manage Microsoft 365 licensing, renewals and customer communications
• Support customers from enquiry through to onboarding
• Coordinate with technical teams to deliver a seamless customer experience
• Arrange customer meetings, demos and account reviews
• Maintain CRM records and sales reporting
• Track renewals and commercial opportunities
• Build strong relationships with existing customers
• Identify cross-sell and upsell opportunities
• Keep customers informed about new services, features and product updates

About You You'll be organised, proactive and enjoy building lasting customer relationships. You'll ideally have:

• Experience in Sales Support, Sales Administration or Customer Success
• Excellent communication and customer service skills
• Strong organisational skills and attention to detail
• Good Microsoft Office skills
• The ability to manage multiple priorities in a fast-paced environment

Nice to Have

• Experience within an IT Managed Service Provider (MSP)
• Knowledge of Microsoft 365, cloud services or cyber security
• Experience using CRM systems