Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22. Hours)

Job Summary

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers.

Location & Work Arrangement

The Customer Service representative supports our Customer Care Team in Knowsley and works in a hybrid model with the first 3 months onsite and thereafter a flexible mix of home and office.

Compensation

Hourly Pay £13.81 per hour

Employment Type

Permanent Part time

Hours & Shift Details

On Call Days Monday - Sunday: 10 00, with 2 weeks notice of shift.

Responsibilities

• Welcoming friendly voice of QVC
• Providing world class customer service
• Handling inbound customer calls and resolving complex enquiries
• Driving brand advocacy
• Working towards individual performance targets within a team setting
• Participating in a supportive onboarding experience that includes four weeks of training

Qualifications

• Desire to deliver a first class customer service experience
• Experience interpreting and responding to customer questions
• Computer proficiency required (experience using a computer)

Disability Scheme

QVC UK is a Disability Confident Leader, level 3 accredited employer, and operates a Disability Confident Scheme ("DCS"). For any UK based roles, indicate this on the application form if you'd like to be considered under the scheme.

Benefits

• 30 days of annual leave
• Free parking
• Subsidised cafeteria
• QVC bike leasing
• Comprehensive health programme
• Employee assistance programme
• Parental leave
• Paid volunteer hours
• Company discounts
• For US roles: health care benefits from day 1, 401(k), tuition reimbursement benefits

Equal Opportunity & Diversity

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier free employment process. If you need reasonable accommodations or support throughout, please contact us at for assistance.