Administrator

Regulatory Advisor (Administrative) Farnborough (Hybrid Working) Long-term Temporary Assignment Competitive Hourly Rate About the RoleWe are currently recruiting for a Regulatory Advisor to join a global premium automotive brand on a long-term temporary basis. This is an exciting opportunity to work within a fast-paced regulatory team, supporting the management of customer complaints, DSARs, and key administrative processes.You will play a vital role in ensuring high-quality service delivery, regulatory compliance, and excellent customer outcomes, while managing a high-volume workload. Key ResponsibilitiesLog and manage DSARs, complaints, and claims accuratelyTriage and respond to high volumes of emails (approx. 500 daily) across multiple inboxesProcess incoming postal correspondence and same-day actionsIssue acknowledgement letters and manage exception reporting to meet SLAsSupport with FOS referrals and regulatory case handlingProvide guidance and support to internal teams and stakeholdersMaintain accurate records and ensure compliance with regulatory standards About YouWe're looking for someone who thrives in a busy, structured environment and has a strong eye for detail.You will have:Previous experience in administration, customer service, or complaints handlingStrong organisation and time management skillsAbility to work independently and manage a high-volume workloadExcellent communication and interpersonal skillsA proactive mindset with the ability to prioritise and multitask effectively What's in It for YouOpportunity to join a well-established, global brandGain valuable experience in regulatory compliance and customer experience strategyDevelop skills in:Conflict resolutionStakeholder engagementData analysis Hybrid working environmentCompetitive pay + performance bonusGenerous holiday allowance Apply NowIf you're a detail-oriented professional who enjoys working in a fast-paced environment and delivering excellent service, we'd love to hear from you.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk