Industrial Heritage Demonstrations Manager

At Quarry Bank, the whirr of looms and the rhythm of heritage machinery bring history to life every day. We're looking for an Industrial Heritage Demonstrations Manager to lead our talented demonstrator team, ensuring visitors experience the sights, sounds and stories that make this place truly special. If you're passionate about heritage textiles, engaging storytelling, and motivating people to deliver exceptional experiences, this could be the perfect opportunity.

This is a part time role, working 3 days a week. The days will be mostly Wednesday, Thursday and Friday, but there will be regular weekend working and so flexibility is needed. This is a job share role.

If you're someone who enjoys working with people, takes pride in high standards, and is inspired by the idea of helping visitors connect with Quarry Bank's powerful industrial heritage, we'd love to hear from you.

Internally you'll be known as Technical Demonstrator Manager.

What it's like to work here

Quarry Bank is one of the most significant early industrial heritage sites in the world. Here, history isn't just displayed, it's alive. Our technical floors are central to this, with original textile machinery in operation and a team dedicated to demonstrating traditional skills to thousands of visitors each year.

You'll join a friendly and collaborative property team who take pride in welcoming everyone, caring for this remarkable site, and helping visitors feel a real connection to the past. We value curiosity, creativity and teamwork, and you'll be supported by colleagues from Visitor Experience, Facilities, Conservation and beyond. Volunteers play an important part in our work, and you'll enjoy helping them grow their skills and confidence.

Working here means embracing variety, problem solving, and contributing to a positive, inclusive workplace, all while helping to protect the unique "Spirit of Place" that Quarry Bank is known for.

What you'll be doing

You'll lead the day to day management of the technical demonstrator team, ensuring demonstrations, interpretation and maintenance on the technical floors are delivered to the highest standard. You'll create an exceptional visitor experience by ensuring consistent, engaging demonstrations that showcase the site's textile heritage and enable visitors to understand, appreciate and interact with our stories.

You'll oversee training, presentation and operational standards, making sure equipment is cared for, demonstrations are safe, and all relevant conservation and compliance requirements are met. You'll safeguard materials and resources, ensure machinery is operating correctly, and take action when faults arise.

You'll engage with visitors to gather feedback, support income generating opportunities, and contribute to the property's interpretation and business planning. You'll also help ensure that spun thread and woven fabric produced on site meets the standard required for sale.

Alongside this, you'll help foster a positive team culture, support staff and volunteers, and play an active role in managing operational risk and maintaining excellent customer service throughout the site.

Who we're looking for:

• proven experience in managing a team
• experience in textiles, interpretation and/or event delivery in a heritage or tourism setting.
• experience supervising, supporting, coaching or training others, including volunteers.
• practical knowledge and experience of textile machinery.
• a commitment to excellent visitor service and the ability to motivate teams to deliver it.
• experience identifying and managing risk, with knowledge of relevant health and safety procedures.
• strong verbal communication skills and confidence presenting to a wide range of people.
• good organisational skills and the ability to manage your own time effectively.
• strong people skills and a collaborative approach to working across departments
• good IT skills, including Microsoft Office

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places