Student Customer Service Administrator

Monday to Friday 8am to 4.30pm / 11.30am to 8pm on a rota

Temp to the end of September initially

Main duties will include: Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of themanagement team Handling all manners of enquiries: from students, parents, universities and stakeholders in the business. Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students,resolving customer issues at the time or referring them to management via the appropriate channels Distributing post and managing student parcel pick-up system Front-of-house and reception duties Preparing written correspondence as requested by other members of the management team Receiving student payments Assisting Scheme Manager in administrative actions required for all aspects of financial control including.-Credit controlReconciling staff expensesDaily cash and card banking reconciliationPetty cash reconciliationUpdating booking system with payments received or further chargesInvoice reconciliation and payment requestOrdering new office, cleaning and maintenance suppliesPreparing arrival packs for new residentsPublishing and distributing signage for notice boards around schemeChecking returned licence acceptances ensuring all relevant documents have been receivedPerform room viewings for potential new residentsAssisting the Assistant Scheme Manager with administrative tasks as requiredWork with the marketing team to actively promote and explore new marketing avenuesOrganising social events on site, monitoring social media and updating our social media streams

Other DutiesAssist with ad hoc requests as necessary for business needs especially at peak times such as student move in andmove out weekendsPerform and document regular inspections of resident's flatsMonitoring social media and updating our social media streamsReceiving student paymentsPreparing written correspondence as requested by other members of management teamPublishing and distributing signage for notice boards around the schemeWork with the marketing team to actively promote and explore new marketing avenues

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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