Service & Warranty Coordinator

Service & Warranty Coordinator

Location: Exeter, Devon

Job type: Permanet

Hours: Monday to Friday 8:30am - 5pm

Salary: £26,000 per annum

Hawk 3 Talent Solutions are currently recruiting for a Service & Warranty Advisor to join our clients well known team in Exeter.

The role:

• Act as first point of communication for customers and retailer enquiries into the department
• Manage communications via phone, email, and web channels
• Accurately log all interactions and case details onto company CRM system
• Work closely with technical and service teams to investigate and resolve customer issues
• Keep customers and retailers updated throughout lifecycle of enquiry
• Ensure all issues are resolved efficiently, accurately and in line with company procedures
• Handle and de-escalate customer concerns in calm, and solution-focused manner
• Maintain high level of accuracy when updating systems and documents

About you:

• Experience within a customer service or technical support role, or similar
• Experience working with CRM system
• Confident communicating with customers
• Able to stay organized under pressure
• Comfortable working within structured processes
• Knowledge of heating appliances would be beneficial

What's on offer:

• 6.4 weeks annual leave (including bank holidays)
• Pension scheme
• Free onsite parking
• Staff discount on products
• Free eye tests and VDU support
• Structured training and development opportunities
• Positive, collaborative working environment

Closing date is 11 th June 2026

Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client.

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future