Job Description
Temporary on an ad hoc basis, pay rate £20.00 per hour.
Role Overview
As an Events Coordinator, you will play a key role within the Events and Reservations team, acting as a primary point of contact for booking enquiries. You will be responsible for converting enquiries into confirmed bookings and managing each event from initial enquiry through to final planning.
This role requires excellent communication skills, strong organisation, and a proactive approach to delivering exceptional guest experiences. You will liaise closely with clients and internal departments to ensure all event requirements are captured and delivered to the highest standard.
Key Responsibilities
- Respond to event enquiries via phone, email, and in person
- Convert enquiries into confirmed bookings through effective sales techniques
- Plan and coordinate event details, ensuring all client requirements are accurately documented
- Conduct site visits and lead planning meetings with clients
- Communicate event requirements clearly to internal departments and external suppliers
- Maintain accurate records of bookings and client communications
- Provide exceptional customer service at all stages of the client journey
- Identify client needs and offer tailored solutions
- Support the wider Events and Reservations team where required
Skills & Competencies
- Excellent verbal and written communication skills
- Highly organised with strong attention to detail
- Professional and well-presented at all times
- Strong interpersonal skills with the ability to build rapport
- Proactive and motivated with a positive attitude
- Sales-driven mindset with the ability to convert enquiries
- Ability to multitask and manage competing priorities
- Customer-focused with a passion for delivering exceptional service
Experience & Qualifications
Essential:
- A genuine interest in hospitality and customer service
- Strong organisational and communication abilities
Desirable:
- Previous experience in event coordination, hospitality, or a sales-focused role
If you are interested, then please apply online and I will contact you with more information if successful.
