Customer service coordinator/ Logistics Administrator

The Customer Service Coordinator/ Logistics Administrator role in the retail industry involves providing excellent support to customers and ensuring smooth communication across various channels. This permanent position is based in London and requires a detail-oriented individual who can manage customer inquiries efficiently.

Client Details

This opportunity is with a small-sized organisation operating in the sustainable beauty sector. The company is known for its commitment to delivering quality products and providing outstanding service to its customers.

Description

Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players

Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.

Liaising with 3PLs, Sales team and customers regarding order queries

Dealing with stock issues effectively

Actively seeking improvement on logistics processes to reduce cost

Identifying and resolving shipping issues and creating best practice

Responsible for setting up and creating new lines with customers

Ad hoc activities to support Supply Chain and the wider team

Microsoft Dynamics experience useful

Profile

Knowledge of the logistics flow and process within an FMCG business

Strong organisational and time management skills

Analytical and accurate

Problem solving and 'can do' approach

Excellent knowledge and use of Microsoft Office applications - Word, Excel, PowerPoint and Outlook

Job Offer

28,000 - 31,000 (depending on the candidate)