Neighbourhood Officer

Are you looking for a role where every day brings a new challenge?

A fresh opportunity to make local communities safer, stronger, and feel more connected?

At Lincolnshire Housing Partnership, we're passionate about giving our communities a strong, trusted voice. We are looking for a Neighbourhood Officer to join our team and bring communities together, support wellbeing, and help create environments where our customers feel valued.

Location: Agile- Grimsby Contract: Permanent Salary: £32,293.92

Why Join LHP?

We're more than a housing provider - we're a purpose driven team that cares deeply about our customers, our communities, and each other.

Alongside an annual salary of £32,293.92 you'll enjoy a fantastic range of benefits: -

An employee wellbeing package worth up to £1,200 per year (Westfield Health) -Enhanced family leave and maternity policies.

Discounted shopping vouchers.

A brilliant salary sacrifices pension scheme - with up to 12% employer contribution.

32 days' holiday (including bank holidays), increasing annually for your first five years.

Opportunities to earn extra leave for full attendance, plus buy/sell options.

Access to Mental Health First Aiders across the business.

You'll also join a positive team culture where your development is a priority and your ideas are valued.

What is a typical week as our Neighbourhood Officer?

As our Neighbourhood Officer, you will be responsible for acting as the primary interface with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP's core objectives, with a focus on sustaining tenancies and improving quality of life.

The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes.

A typical day will include:

• Managing tenancy issues and overseeing the customer relationship from tenancy start date to eventual tenancy termination. This will include extensive liaising with the tenant, colleagues within LHP, external partners such as the local authority and the voluntary sector.
• Compliance including undertaking health and safety checks, fire, legionella, estate and block checks.
• Managing a rolling programme of tenancy audits/routine tenancy visits to validate tenancies and check on property condition working with tenants to ensure that tenancies are sustained.
• Working with other LHP departments to undertake the decanting of tenants for property refurbishments and major repair.
• Responsibility for the whole housing, tenancy and estate management functions within the designated area. Actively promoting tenancy sustainment, by giving tenants appropriate advice and reasonable opportunity to take responsibility and comply with the terms of their conditions of tenancy from the start of the tenancy through to termination and vacation of the property.
• Responsibility for systematic recording and efficient completion of all required housing management service functions and information through the approved, recording, storing and retrieval systems to enable production of required management reports and enforcement of tenancy condition terms, where necessary.
• Working with tenants after signposting or referral to ensure that services have been joined up and that there has been a positive outcome, including, where appropriate, any safeguarding issues.
• Working with colleagues to maximise income to the tenant and organisation through rents and service charges and ensuring that arrears are kept to an absolute minimum. Applying a rent first approach by being aware of arrears and discuss with tenant at every opportunity.
• Representing LHP in court with regard to legal action necessary for breaches of tenancy related conditions.
• Liaising with external agencies about matters concerning tenants' welfare and behaviour, e.g. Social Care, Probation, Police and Schools, and to attend and participate in Team around the Child (TAC), Child Protection and Child in Need (CIN) meetings.
• Complying with safe systems of working processes to ensure the safety for self, employees and customers.
• Attending emergency call outs as required.

What are we looking for?

• Up-to-date knowledge of national housing and social policy issues, law, good practice and innovation.
• Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations.
• Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service.

It would be great if you had:

• Professional Qualification in housing and/or customer service.
• Experience of Court processes and ability to present cases in Court.
• Experience of MGI customer service excellence.

How to apply

Please include your CV and a strong cover letter outlining your relevant experience and what makes you a great fit for this role!

We're looking to hold interviews on Friday 22nd May at our Grimsby office

Finally some key Information

At Lincolnshire Housing Partnership, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.

It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.

To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process

All offers of Employment is subject to a DBS Check and Satisfactory References