Customer Service Advisor

Job Title: Customer Service Executive
Location: Insert Location
Salary: £26,000 £28,000 (DOE)
Hours: Monday to Friday, 8:00am 5:00pm (1-hour lunch break)

The Opportunity

Matthew James Recruitment is working in partnership with a well-established and fast-paced warehouse and logistics organisation to recruit a Customer Service Executive.

This is an excellent opportunity for an experienced customer service professional who thrives in a high-volume, operational environment and enjoys being the key link between customers, warehouse operations, and transport teams.

You will play a pivotal role in ensuring orders are processed accurately, delivery expectations are managed effectively, and service levels are maintained in line with internal KPIs.

Key Responsibilities

• Acting as the primary point of contact for customer queries via phone and email

• Managing order processing from receipt through to delivery confirmation

• Liaising closely with warehouse and transport teams to ensure timely dispatch

• Monitoring delivery schedules and proactively resolving service issues

• Investigating and resolving complaints, discrepancies, and POD queries

• Updating internal CRM/ERP systems with accurate, real-time information

• Supporting account managers with reporting and customer updates

• Maintaining high service levels in line with agreed SLAs

About You

• Previous experience within a customer service role in logistics, warehousing, or supply chain (highly desirable)

• Confident managing multiple priorities in a fast-paced operational setting

• Strong communication skills with the ability to build rapport with customers and internal teams

• Highly organised with excellent attention to detail

• IT literate (experience using CRM/ERP systems preferred)

• Proactive, solutions-focused mindset

What s On Offer

• Salary between £26,000 £29,000 depending on experience

• Stable Monday Friday working hours (8am 5pm, 1-hour lunch)

• Opportunity to join a growing and reputable logistics business

• Supportive team environment with progression potential

If you re an experienced Customer Service professional looking to build your career within a structured logistics environment, I d be keen to speak with you.

Apply now or contact Matt at Matthew James Recruitment for a confidential discussion.