Job Title: Customer Service Executive Location: Insert Location Salary: £26,000 £28,000 (DOE) Hours: Monday to Friday, 8:00am 5:00pm (1-hour lunch break) The Opportunity Matthew James Recruitment is working in partnership with a well-established and fast-paced warehouse and logistics organisation to recruit a Customer Service Executive. This is an excellent opportunity for an experienced customer service professional who thrives in a high-volume, operational environment and enjoys being the key link between customers, warehouse operations, and transport teams. You will play a pivotal role in ensuring orders are processed accurately, delivery expectations are managed effectively, and service levels are maintained in line with internal KPIs. Key Responsibilities Acting as the primary point of contact for customer queries via phone and email Managing order processing from receipt through to delivery confirmation Liaising closely with warehouse and transport teams to ensure timely dispatch Monitoring delivery schedules and proactively resolving service issues Investigating and resolving complaints, discrepancies, and POD queries Updating internal CRM/ERP systems with accurate, real-time information Supporting account managers with reporting and customer updates Maintaining high service levels in line with agreed SLAs About You Previous experience within a customer service role in logistics, warehousing, or supply chain (highly desirable) Confident managing multiple priorities in a fast-paced operational setting Strong communication skills with the ability to build rapport with customers and internal teams Highly organised with excellent attention to detail IT literate (experience using CRM/ERP systems preferred) Proactive, solutions-focused mindset What s On Offer Salary between £26,000 £29,000 depending on experience Stable Monday Friday working hours (8am 5pm, 1-hour lunch) Opportunity to join a growing and reputable logistics business Supportive team environment with progression potential If you re an experienced Customer Service professional looking to build your career within a structured logistics environment, I d be keen to speak with you. Apply now or contact Matt at Matthew James Recruitment for a confidential discussion.
May 09, 2026
Full time
Job Title: Customer Service Executive Location: Insert Location Salary: £26,000 £28,000 (DOE) Hours: Monday to Friday, 8:00am 5:00pm (1-hour lunch break) The Opportunity Matthew James Recruitment is working in partnership with a well-established and fast-paced warehouse and logistics organisation to recruit a Customer Service Executive. This is an excellent opportunity for an experienced customer service professional who thrives in a high-volume, operational environment and enjoys being the key link between customers, warehouse operations, and transport teams. You will play a pivotal role in ensuring orders are processed accurately, delivery expectations are managed effectively, and service levels are maintained in line with internal KPIs. Key Responsibilities Acting as the primary point of contact for customer queries via phone and email Managing order processing from receipt through to delivery confirmation Liaising closely with warehouse and transport teams to ensure timely dispatch Monitoring delivery schedules and proactively resolving service issues Investigating and resolving complaints, discrepancies, and POD queries Updating internal CRM/ERP systems with accurate, real-time information Supporting account managers with reporting and customer updates Maintaining high service levels in line with agreed SLAs About You Previous experience within a customer service role in logistics, warehousing, or supply chain (highly desirable) Confident managing multiple priorities in a fast-paced operational setting Strong communication skills with the ability to build rapport with customers and internal teams Highly organised with excellent attention to detail IT literate (experience using CRM/ERP systems preferred) Proactive, solutions-focused mindset What s On Offer Salary between £26,000 £29,000 depending on experience Stable Monday Friday working hours (8am 5pm, 1-hour lunch) Opportunity to join a growing and reputable logistics business Supportive team environment with progression potential If you re an experienced Customer Service professional looking to build your career within a structured logistics environment, I d be keen to speak with you. Apply now or contact Matt at Matthew James Recruitment for a confidential discussion.
Matthew James Recruitment Ltd
Syston, Leicestershire
Location : Syston Salary: £(phone number removed) Hours: 8am until 5pm We are currently recruiting for a Stock Controller to join a fast-paced warehouse/logistics operation. This role is key to ensuring accurate stock management, inventory control, and smooth operational flow across the business. The ideal candidate will have strong attention to detail, experience within a warehouse environment, and a proactive approach to maintaining stock accuracy. An MHE licence (e.g. PPT, Counterbalance, Reach Truck) is desirable but not essential. Key Responsibilities Maintain accurate stock levels across the warehouse using internal systems Conduct regular stock counts, cycle counts and audits Investigate and resolve stock discrepancies and variances Ensure all stock movements are correctly recorded and tracked Liaise with warehouse, transport and procurement teams to ensure stock availability Monitor inbound and outbound stock to ensure accuracy and efficiency Produce reports on stock levels, variances and performance Support continuous improvement initiatives within stock control processes Ensure compliance with health & safety procedures and company policies Requirements Previous experience within a stock control, inventory or warehouse role Strong attention to detail and high levels of accuracy Good IT skills, including experience with WMS/ERP systems and Excel Ability to work in a fast-paced environment and meet deadlines Strong communication skills and ability to work cross-functionally Desirable Valid MHE licence (PPT, Counterbalance, Reach Truck etc.) Experience using warehouse management systems (WMS) Experience within a logistics or distribution environment What s on Offer Competitive salary Training and development opportunities Career progression within a growing organisation Supportive and team-focused environment
Apr 30, 2026
Full time
Location : Syston Salary: £(phone number removed) Hours: 8am until 5pm We are currently recruiting for a Stock Controller to join a fast-paced warehouse/logistics operation. This role is key to ensuring accurate stock management, inventory control, and smooth operational flow across the business. The ideal candidate will have strong attention to detail, experience within a warehouse environment, and a proactive approach to maintaining stock accuracy. An MHE licence (e.g. PPT, Counterbalance, Reach Truck) is desirable but not essential. Key Responsibilities Maintain accurate stock levels across the warehouse using internal systems Conduct regular stock counts, cycle counts and audits Investigate and resolve stock discrepancies and variances Ensure all stock movements are correctly recorded and tracked Liaise with warehouse, transport and procurement teams to ensure stock availability Monitor inbound and outbound stock to ensure accuracy and efficiency Produce reports on stock levels, variances and performance Support continuous improvement initiatives within stock control processes Ensure compliance with health & safety procedures and company policies Requirements Previous experience within a stock control, inventory or warehouse role Strong attention to detail and high levels of accuracy Good IT skills, including experience with WMS/ERP systems and Excel Ability to work in a fast-paced environment and meet deadlines Strong communication skills and ability to work cross-functionally Desirable Valid MHE licence (PPT, Counterbalance, Reach Truck etc.) Experience using warehouse management systems (WMS) Experience within a logistics or distribution environment What s on Offer Competitive salary Training and development opportunities Career progression within a growing organisation Supportive and team-focused environment
