Staircasing and Resales Consultant (Fixed Term)

We have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of our Bristol office on a 6 month FTC.

At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).

The role

As the Staircasing and Resales Consultant, you will lead on the delivery of a professional, effective, and efficient staircasing & resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. Responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners professionally guided through the process.

Key accountabilities

• Responsible for delivering a seamless and transparent shared ownership sales service - providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to Acquire
• To act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groups
• Deal effectively with all administration and documentation relating to staircasing, and resales, storing and retaining legal documentation in line with data protection requirements
• Processing application forms and all supporting information such as valuations, financial assessments and collecting of administration fees on behalf of SNG to ensure contractual and legislative timescales/standards are met
• Confidently communicate and liaise with a range of external professionals including solicitors, mortgage brokers, estate agents, surveyors and financial advisors as well as a range of internal stakeholders across the transactions
• Responsible for driving sales through proactive case management, approve RICS valuations ensuring the report accurately reflects the current market value

What we look for

• An understanding of shared ownership staircasing and resales
• A Housing background from within either estate agency or housing association with an understanding of sales, shared ownership customers and leases
• Strong communication and customer service skills
• Ability to carry out multiple tasks and prioritise workload accordingly
• Good relationship building skills with internal and external stakeholders