Part time Office Administrator (Accounts & Customer Support)

Part time Office Administrator (Accounts & Customer Support)

28 hours per week (this will include 2 full weekends per month)

Near to Castle Donington / East Midlands Airport (free parking on-site)

c. 22,000 (Full time equivalent would be 28/29k)

Our client is an established family business with some impressive plans for expansion.

They have 3 sites throughout the UK and these sites are coordinated and looked after from the

Head Office. Due to continuing expansion, we are looking for a friendly, enthusiastic individual

to join the small office team.

The office is a very busy, customer facing environment so great communication skills and a professional attitude are a must. You will be dealing with the general public via email and telephone and also at the shop counter / enquiry desk. Experience of cash handling and using a cash register would be advantageous.

Behind the scenes, customers accounts are maintained via Sage and Excel.

Accurate record keeping is vital for the smooth running of day-to-day day- operations. A basic working knowledge of Word and Excel are essential, and experience of Sage would be an advantage.

No two days are ever the same in this fast-paced, varied role and the ability to multi-task is essential. This is a busy environment with ever-changing priorities, so the role requires someone who can think on their feet.

You will be comfortable building a rapport with colleagues and customers alike, so customer service skills and a friendly approach are essential.

The site is open from 9am-5pm, seven days per week so weekend shifts based on a rota will be required.

Responsibilities:

• Maintaining internal databases and customer records ensuring that they are accurate and up to date
• Provide accounts administration, including invoice processing, financial data entry, checking data and record reconciliation using Sage 50 and Excel. Attend to detail is a must to ensure accurate matching.
• Handle customer enquiries and resolve issues via email, telephone, and face-to-face interactions
• Maintain accurate customer and internal records, including organising and filing documentation
• Take and record utility meter readings accurately
• Assisting on-site face to face with customers
• Provide support and assistance to customers in the on-site shop

The ideal candidate will possess:

• Energy & enthusiasm
• Strong ability to multi-task
• Confident working with numbers and financial data
• Good standard of written and verbal English
• First class administration skills
• Excellent attention to detail
• Great customer service skills
• A friendly, professional attitude
• Physical fit and able as position is not solely desk based.

This is a great opportunity for a flexible and hard-working individual to add value and showcase their abilities. Please get in touch if you would like to hear more .