Correspondence and Business Support Officer

Salary: 29,766
Locations: Manchester
Start Date: As soon as possible

We are looking for a proactive and organised Correspondence and Business Support Officer to join our Communications Directorate on a temporary agency basis. This varied role is central to how we engage with the public and support internal operations, combining front-line enquiry handling with essential administrative support.

You will be the first point of contact for many members of the public, responding to a wide range of telephone and written enquiries, while also providing day-to-day business support to the Director of Communications and the wider team.

You will:

• Respond to telephone and written enquiries about our work in a professional and timely manner
• Act as the first point of contact for public enquiries, ensuring a positive and helpful experience
• Identify and escalate sensitive issues or potential reputational risks appropriately
• Provide flexible administrative and business support across the Communications Directorate
• Support the Director of Communications with day-to-day organisational tasks
• Build strong working relationships with colleagues to ensure effective information sharing
• Adapt to changing priorities and provide support where needed across the team

We are looking for someone who can demonstrate:

• Experience handling telephone enquiries, including sensitive or challenging conversations
• A professional, courteous and customer-focused approach to call handling
• Strong interpersonal and communication skills
• Excellent organisational and administrative abilities
• Good IT skills, including proficiency in MS Word and Excel
• The ability to work independently, prioritise tasks and manage competing demands
• A proactive approach to learning about the organisation and using that knowledge to respond to queries effectively
• The ability to build and maintain positive working relationships across teams

This is a great opportunity to gain experience in a busy Communications Directorate, playing a key role in supporting public engagement and internal operations within a dynamic and collaborative environment.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.