Job Description
Fancy joining this global organisation as an IT Service Desk Analyst and become the first point of contact for IT support across a fast-growing organisation of over 250 associates. This is a hands-on, customer-facing role where you will play a key part in keeping our business running smoothly across hardware, software, networks, and cloud services.
You will provide first-line IT support across multiple sites, managing incidents and service requests through the Service Desk system while ensuring issues are logged, tracked, and resolved efficiently. Acting as the face of IT, you will support users at all levels, troubleshoot Windows 11, Microsoft 365, Active Directory, VPN, LAN/WAN connectivity, and device provisioning using tools such as Microsoft Intune. You will also assist with telephony systems, including cloud contact centres, and support infrastructure and cybersecurity initiatives.
Beyond day-to-day support, you will help maintain documentation, improve processes, identify recurring issues, and contribute to small IT projects. You will also be involved in onboarding new starters, training users, and ensuring accurate asset and software records are maintained.
Role: IT Service Desk Analyst, IT Support Analyst, Service Desk Technician, IT Helpdesk Analyst, Technical Support Analyst, 1st Line IT Support, First Line IT Support etc.
Location: Milton Keynes
Salary: Highly competitive base + awesome benefits
We are looking for someone with at least 3 years IT support experience, strong problem-solving skills, excellent communication, and a proactive mindset. Experience with ITIL, Active Directory, Office 365, and cloud-based technologies is highly desirable.
You will join a supportive, forward-thinking business that invests in your development, offering protected learning time, strong benefits, and real opportunities to grow within a global organisation.
