Customer Service Administrator

A well-established and highly respected brand in Crawley is looking for a customer focused Administrator to join their friendly and supportive team. This is a varied role supporting key customer accounts, managing queries and coordinating orders within a busy environment.

Strong customer service skills, excellent written communication and good attention to detail are essential, as much of the role involves handling customer queries via email. Full training and ongoing support will be provided, making this a great opportunity to join a stable and successful business with an excellent reputation.

Key responsibilities:

Managing customer queries and order enquiries via email and telephone
Acting as a key point of contact for business customers
Processing and coordinating customer orders accurately and efficiently
Providing updates on lead times, deliveries and stock availability
Liaising with internal departments including warehouse and logistics teams
Supporting retailer and online fulfilment processes
Attending customer meetings via Teams and occasionally in person
Building strong working relationships with customers and colleagues alike

What we're looking for:

Previous customer service and administration experience
Excellent written and verbal communication skills
Strong organisational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Confident, professional and solutions-focused approach
Good IT skills including Microsoft Office
Experience using stock or order management systems would be beneficial

In return, the company offers a supportive team environment, excellent training, long-term stability and the chance to join a highly regarded business with an outstanding reputation in its sector. If this sounds of interest and you think you'd be a good fit, please apply today!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.