Service Coordinator

We are looking for a highly organised and proactive Service Coordinator to join a busy and growing service team. This is a key position responsible for coordinating engineers, managing maintenance schedules, and ensuring a seamless experience for customers.

You will act as the central link between customers, engineers, and internal teams keeping operations running efficiently while maintaining high service standards.

Benefits:

• Salary up to 35,000
• Monday Friday, 9:00am - 5:30pm
• Location: Edmonton, Enfield
• Company laptop and mobile phone
• Full training on internal systems and processes
• Supportive team environment with ongoing development

Key Responsibilities

• Coordinate and schedule engineers for planned maintenance (PPM), reactive call-outs, and small works
• Proactively contact customers to arrange and confirm upcoming maintenance visits
• Manage work orders from initial booking through to completion and invoicing
• Ensure all service reports and job documentation are completed accurately
• Support quoting for minor works and follow up to secure approvals
• Schedule installations and coordinate with internal teams for job readiness
• Manage stock levels, order parts, and handle returns where required
• Act as the first point of contact for incoming calls and customer queries
• Provide updates to clients on job progress, schedules, and quotations

Experience required:

• Previous experience in a service coordination / scheduling / admin role
• Strong organisational skills and ability to multitask in a fast-paced environment
• Excellent communication skills with a customer-focused approach
• Confident using CRM systems and Microsoft Office
• Ability to prioritise workloads and problem-solve effectively
• Experience within engineering, maintenance, or service industries is desirable

Interviews are taking place immediately.