Job Description
About Us
At Livv, we believe that a company's workplace is the embodiment of its culture, beliefs and aspirations. We design and deliver inspiring workplaces where people want to be - places that work, think and give.
Livv is proud to be a part of ISS Facility Services, a leading global workplace experience and facility management company, with over 100 years' experience.
About the Role
- Provide inspiring, hands-on leadership, ensuring Workplace Experience, Hospitality, Maintenance and Cleaning services consistently deliver a seamless, high-quality experience across 5 UK Offices
- Champion outstanding client and colleague engagement by nurturing strong stakeholder relationships, evolving service delivery, driving CNPS/ENPS excellence and ensuring transparent reporting, contract compliance and financial accountability.
- Lead, develop and empower the Workplace Services team ensuring every team member embodies Livv values and delivers service with pride.
- Embed a culture of safety, innovation and continuous improvement by upholding all Livv and client policies, maintaining full HS&E compliance, adopting new technologies and sustainable practices, and curating meaningful workplace events that enhance the employee experience.
About You
- Proven leadership in managing people and multiple services
- Confident approach to performance management and team development.
- Strong operational judgement with the ability to curate services, innovate, troubleshoot and deliver creative, effective solutions that elevate the workplace experience.
- Expertise in Health & Safety, solid financial acumen, and the ability to prioritise, manage budgets, drive continuous improvement and adapt positively to change.
- Thrives in a fast-paced environment with exceptional communication, time-management and stakeholder-engagement skills, earning credibility and trust from clients, suppliers and colleagues alike.
About Livv Workplace