Hotel Group Reservations Executive

Our client is a leading DMC travel specialist focused on Group inbound journeys throughout the UK and Ireland. Partnering with international travel advisors and tour operators, they design and deliver group tailor-made, high-end itineraries that blend outstanding service with thoughtfully curated elements, from exceptional hotels and seamless ground arrangements to distinctive, one-of-a-kind experiences for discerning travellers.

They are now recruiting a Groups Reservations Executive to be responsible for ensuring that all duties are carried out with extremely high attention to detail and that levels of service offered from initial quote stage to final confirmations are second to none.

This role will lead into Contract/ Purchasing Management

Key Responsibilities

• Respond to hotel and ground service enquiries promptly, ensuring same-day acknowledgement and consistent follow-up
• Create and deliver well-structured, competitive proposals tailored to client briefs
• Secure the best possible rates, added value, and exclusive terms through effective supplier negotiation
• Manage workloads efficiently, maintaining high standards while working to tight deadlines
• Optimise the use of allocations and held inventory to maximise availability and value
• Develop and maintain strong working relationships with both clients and supplier partners
• Take a proactive approach to problem-solving, identifying ways to improve service and delivery
• Keep the line manager informed of any issues that could affect timelines or client expectations
• Provide administrative and project support to the Purchasing team when needed
• Assist the Operations team with ad hoc hotel-related requests
• Participate in company familiarisation trips and attend supplier events

Skills & Experience

• Good knowledge of UK and Ireland destinations, with prior experience in GROUPS hotel bookings or Group Travel arrangements
• Strong organisational skills with excellent attention to detail
• High level of accuracy across all aspects of work
• Proven ability to deliver exceptional customer service, consistently going the extra mile
• Confident negotiator with strong influencing skills when dealing with suppliers and clients
• Strong communication skills, with the ability to listen, understand, and respond effectively
• Adaptable, solution-oriented mindset with a positive and flexible approach
• Proficient in Microsoft Office; Excel knowledge is beneficial but not essential
• Fluent in English (spoken and written); an additional European language is advantageous

Benefits include :

• Flexible hybrid working model, working 3 days in London
• Opportunity to flexible work from anywhere policy after one year service
• Attractive and competitive salary on offer
• Clear opportunities for progression within an expanding travel company
• Positive, team-oriented culture with a collaborative approach

Please do apply with an updated cv and a team member will be in contact