Service Desk Analyst - FCDO Services - EO

Location: Hanslope, Buckinghamshire (MK19 7BH)

At FCDO Services, your work helps protect the UK at home and overseas. From securing government technology to supporting systems used across the world, this is IT support at a scale and importance you won't find anywhere else.

This is your chance to join a cutting edge Digital & Data team supporting mission critical services for UK government.

What you'll be doing

You'll be at the heart of the Service Desk, keeping services running smoothly, securely and on track.

Your role will include:

• Owning and managing Service Desk queues and phone lines
• Logging, prioritising and resolving incidents and service requests
• Investigating technical issues and restoring service quickly
• Working with incident, problem and service transition teams
• Supporting major incidents and ensuring clear handovers between shifts
• Documenting fixes, workarounds and knowledge articles to improve future support

You'll work with modern tools and technologies while supporting systems that really matter.

What we're looking for

This role would suit someone with experience in:

• IT Service Desk, Incident or Request Fulfilment environments
• Microsoft OS, Microsoft 365 (including Entra ID), and Office applications
• Remote support tools such as MS Teams, MSTSC or MSRA
• Strong customer service and communication skills

Qualifications such as NVQ Level 3 / Advanced Apprenticeship in IT are essential.
ITIL, ServiceNow and Agile knowledge are a plus, but not essential.

How to apply

This role is advertised on Civil Service Jobs with full details and criteria.

Click through to the Civil Service Jobs advert to apply.