Customer Service

Talent Guardian are working with a fast-paced business based in Poole who are looking for an experienced Customer Experience Associate to join their team.

This is a great opportunity to play a key role in delivering exceptional customer service, managing accounts, and ensuring a smooth end-to-end customer journey.

The role:

• Managing inbound and outbound customer calls
• Handling queries, complaints, and order updates
• Maintaining accurate records on CRM systems
• Supporting with orders, deliveries, and returns
• Liaising with internal teams to keep customers informed
• Proactively managing accounts and identifying opportunities to enhance service

What we're looking for:

• Previous customer service experience
• Strong communication skills (phone and written)
• Highly organised and detail-oriented
• Proactive and solutions-focused
• Comfortable using multiple systems

What's in it for you:

• £30,000 - £32,000 salary
• 30 days holiday (including bank holidays)
• Monthly bonus scheme
• Free parking + free lunch every Friday
• Great office environment and regular socials
• Additional perks including EAP, Cycle to Work, and more

You'll be joining a supportive, team-focused environment where customer experience is at the heart of everything they do.