Customer Service Advisor

Customer Service Advisor

Hemel Hempstead (Hybrid Working)
26,500 rising to 27,400 after 4 months, and 28,300 after 1 year
Full-time 35 hours per week Monday-Friday (8am-6pm shifts)

We are currently working with a well-established, multi-award-winning UK-wide organisation who are looking to expand their Customer Service team due to continued growth.

This is a fantastic opportunity to join a collaborative and forward-thinking business that puts both its customers and employees at the heart of everything it does.

There is a very competitive salary on offer, starting at 26.5k and increasing after probation, with a further increase after 1 year.

Working Pattern

This is a full-time, permanent role. Initially working a 9-5 shift pattern for the first 8 weeks during training. After this, you will move onto a rotating shift pattern covering 8-4, 9-5 and 10-6 (with a 1-hour lunch break).

Start Date

Due to the structured onboarding process, the next intake date for the Customer Service team is 18th May. Please note we can only consider candidates who are available to interview within the next 2 weeks and start on this date.

The Role

As a Customer Service Advisor, you will play a key role in delivering a high level of support to a wide range of customers. You will handle queries, resolve issues, and ensure a smooth and professional customer experience across multiple channels.

Key responsibilities include:

• Handling inbound calls from customers and stakeholders
• Responding to email and live chat enquiries
• Updating and maintaining internal systems and customer records
• Supporting with general administrative tasks
• Managing client queries and building strong working relationships
• Ensuring all data is handled sensitively and in line with regulations

About You

• Previous experience within a customer service environment
• Strong communication skills, both written and verbal
• Ability to multitask and manage a busy workload
• High attention to detail and accuracy
• Confident using Microsoft Office and CRM systems
• A proactive, positive team player

What's on Offer

In addition to a competitive salary and hybrid working, the business offers an excellent benefits package, including:

• 33 days holiday (including bank holidays) plus your birthday off
• 4x salary life insurance
• Pension scheme with up to 8% employer contribution
• Private healthcare (including immediate family cover)
• 24/7 GP access
• Wellbeing cash plan and voluntary dental cover
• Cycle to work scheme
• Reward & discount platform
• Modern working environment with flexible arrangements
• Regular social events including summer parties, Christmas events, pizza lunches and more
• Complimentary tea, coffee and fruit in the office

If you're looking for a stable, long-term opportunity within a supportive and people-focused environment, I'd love to hear from you.

Looking for your next step? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead, working across Hertfordshire, Bedfordshire and Buckinghamshire. We specialise in permanent, temporary and contract recruitment across administration, customer service, PA/secretarial, HR, accountancy & finance, sales support, marketing, and IT support roles.