Customer Service Team Leader

Service Delivery Team Leader

St Ives, Cambridgeshire (office-based, 5 days a week)

Full-time (Mon Fri, 37.5 hrs)

Salary £32,000

Join our fast-paced Contact Centre as a hands-on Team Leader. You ll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high-performing culture.

What you ll do:

• Lead, coach and develop a high-performing team
• Deliver KPIs across service, quality, sales and productivity
• Use data and insight to improve performance and customer outcomes
• Champion quality and continuous improvement
• Own training and development to build team capability

What you ll bring:

• Proven Team Leader experience (essential), ideally in a Contact Centre
• Strong track record of delivering against KPIs
• Excellent coaching, communication and decision-making skills
• A proactive, resilient and solutions-focused mindset

Why join us?

• £32,000+ salary (depending on experience)
• No weekends + 33 days holiday
• Private medical, pension, life assurance & wellbeing support
• Gym subsidy, cycle scheme & more

You ll play a key role in shaping team culture and customer experience, with the autonomy to lead and the support to succeed.

Apply now by sending your CV to (url removed) or call (phone number removed).

INDHUN