Dispatch Co-ordinator (12 months maternity cover)

Dispatch Co-ordinator (12-Month Maternity Cover)
Location: On-site
Salary: Up to £26,500 per year + £75 per day (weekend rota)

About the Role
We are currently recruiting on behalf of a leading, growing organisation within the professional coffee solutions sector. This is an exciting opportunity for a highly organised and motivated Dispatch Co-ordinator to join a dynamic service team on a 12-month maternity cover contract.

In this role, you will support the service function, ensuring the smooth coordination of engineers and delivering an outstanding customer experience. You will play a key role in managing service requests, maintaining SLAs, and acting as a central point of communication between customers, engineers, and internal teams.

Key Responsibilities

• Coordinate the day-to-day operations of the service department, including logging and managing calls via SAP and Mobile X
• Manage and prioritise customer requests in line with agreed SLAs (primarily 24-hour response times)
• Communicate effectively with customers and internal stakeholders, ensuring high service standards
• Schedule engineers and manage workloads efficiently
• Support the delivery of preventative maintenance plans
• Provide quotations and coordinate ad hoc or out-of-contract work
• Handle customer queries and complaints, escalating where necessary
• Track and manage parts requests to ensure timely ordering
• Provide customers with updates on job progress and engineer availability
• Maintain accurate system data for sites and equipment
• Assist in producing customer and internal reports
• Participate in a weekend call rota, acting as a key point of contact for engineers and major clients

About You

• Previous experience in a service or coordination role is desirable
• Strong customer service focus with excellent communication skills
• Comfortable using IT systems such as Microsoft Office and service management tools (e.g. SAP, Mobile X)
• Highly organised with strong attention to detail
• Able to work under pressure and manage competing priorities
• Proactive, flexible, and eager to learn
• Confident in making decisions and escalating issues where appropriate
• Willingness to undergo security checks if required

What s on Offer

• Opportunity to work with a market-leading organisation
• Supportive and collaborative team environment
• A stable business with strong growth and development opportunities
• Company pension scheme
• On-site parking

Contract: 12 months (Maternity Cover)
Work Location: On-site

If you re a proactive and detail-oriented individual looking to take the next step in your career within a fast-paced service environment, we d love to hear from you.