Travel Consultant

A leading specialist and luxury Tour Operator that specialises in exclusive group holidays for single travellers is now seeking an experienced Travel Sales Consultant to join their team working partly in their Birmingham city centre office and partly from home.

This fantastic Tour Operator pride themselves on going the extra mile, offering expert tips & advice, with in-depth local knowledge to turn inspiration into a bespoke holiday ideally suited to the customer.

Due to such growth plans, they are now looking to grow there specialist sales team to ensure that they continue to offer the high levels of customer service.

They are looking for enthusiastic individuals who have the drive to succeed in sales, and a passion for travel. SALARY 25K plus commission and is hybrid working (3 days office in Birmingham city centre, 2 from home)

JOB DESCRIPTION:

This is a pivotal role, critical to driving sales performance and ensuring the future growth and profitability of the business.

The successful candidate will play a key part in representing our brand by delivering outstanding customer service, fostering customer loyalty, and attracting new clients to our award-winning company.

• Work towards achieving individual monthly sales targets.
• Naturally excel in customer service, adapting communication styles to suit different customer types and needs.
• Provide genuine advice and recommend trips tailored to each customer, ensuring they have the best possible experience and are encouraged to return.
• Confidently engage with clients using your personality while interacting primarily over the telephone, web chat, or email.
• Take the time to understand each customer's unique needs and motivations for considering a solo trip.
• Enjoy representing our brand while striving to improve conversion rates for new customers.
• Deliver exceptional customer service throughout the booking process and provide ongoing support for any customer queries.
• Strive to offer a level of customer service that truly sets us apart from competitors.
• Listen carefully to customers, ensuring they feel valued and understood, and tailor your service to meet their individual needs and reasons for booking a solo trip.

EXPERIENCED REQUIRED:

• A highly focused and driven individual with significant experience in the Travel Industry
• Ability to learn and develop extensive product knowledge.
• Driven, highly motivated, numerate and with a proven track record in delivering ambitious targets
• Commitment to providing exceptional customer service

PACAKAGE:

Competitive basic salary of 25K plus commission, working Monday - Friday with 2 Saturday's per month.

Hybrid working (3 days office in Birmingham city centre, 2 from home - Saturday's always from home)

Incentives and discounts, with a low staff turnover due to their friendly working environment.

INTERESTED?

Follow the instructions to apply, attaching your CV. This vacancy is being managed by (url removed) / (phone number removed)