Housing Officer

Housing Officer

DL and vehicle essential

6-week initial contract

Swanley, Kent

Our client is a small housing association based in Kent, they are looking for a Neighbourhood Housing Officer to support the team with tenancy and estate management - including supporting team and providing cover where there is a need.

• Visiting residents at home to discuss and progress tenancy related issues.
• Making necessary referrals for support or additional help
• Identifying concerns for welfare and making necessary safeguarding referrals
• Taking necessary enforcement action where there is a tenancy breach and opportunities to resolve tenancy breach have not been taken. This includes preparing and serving NOSPS or NTQ
• Investigate concerns for property condition, damage to property, claims of succession, tenancy audits, managing starter tenancies and carrying out review visits, preparing reports for Tenancy panel and signing fixed term tenancies over to fully assured tenancies
• Estate and block inspections
• Working with other departments to obtain access and enforce tenancy conditions where required.
• Working with partner agencies to achieve joined up solutions
• Investigate reports of low level ASB in line with their community safety policy
• Updating our ICT systems with accurate notes of contact had and progression case management workflows

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