Neighbourhood Housing Officer

Location: Newham East London
Salary: 20.50ph

About the Role

Bridge Recruitment is working with a leading housing provider to recruit a Neighbourhood Housing Officer on a temporary basis. You'll take ownership of a defined patch, acting as the main point of contact for residents and delivering a responsive, high-quality housing management service.

This is a hands-on role where you'll build strong relationships, resolve issues, and act as an advocate for residents.

Key Responsibilities

• Manage relationships with residents and act as their primary point of contact
• Deliver a customer-focused housing management service
• Handle issues including anti-social behaviour, tenancy breaches, and estate management
• Carry out tenancy audits, inspections, and estate visits
• Provide advice on tenancy and property matters
• Work with internal teams and external partners (e.g. councils, police)
• Respond to complaints, enquiries, and escalations
• Identify risks and support safeguarding of vulnerable residents

About You

• Experience in housing management or similar
• Strong knowledge of tenancy management, ASB, and safeguarding
• Understanding of property/estate management and housing legislation
• Excellent communication and customer service skills
• Proactive, organised, and confident in problem-solving
• Experience working with tenants or leaseholders

Desirable:

• Housing or IRPM qualification

This is a temporary role and working Hybrid

Apply

If you're looking for a role where you can make a real difference to communities, apply today.