Octopus in Colour Internship 2026 - Operations (Energy Specialist)

Addressing Black representation in the energy industry At Octopus Energy, our mission is to drive the global renewable revolution and make green energy affordable for all. In order to succeed, we need to build a team that represents everyone in our society. Unfortunately, Black professionals make up

Applications for all our internships will close on the 17th April. Please do not upload a CV when asked for "Resume/CV". Instead, upload a cover letter of no more than 500 words.

This is our sixth year running the internship programme. You can hear from our past interns and learn about our previous internships.

We are an international energy supply company who put customers at the heart of everything we do. We empower our people to give outrageously good customer service, and fight to make energy fairer, more affordable, and more accessible for all. We are striving to halt the climate emergency by unlocking a smart, 100% green grid. We are using technology to transform the energy system; making electricity green and affordable, creating one of a kind energy innovations.

Our work is powered by freedom, autonomy and responsibility. We won the best company to work for in 2022 and were voted as one of the 10 Best places to work on Talk Business 2026. Our Group CEO, Greg, has recorded a podcast about our culture and how we empower our people-give it a listen to find out more about Octopus Energy!

Okay, so you have a CEO who spends a good deal of his time campaigning for cheaper greener energy, for an energy company who is breaking barriers with their renowned innovation. Within the company, you have people expertly crafting smart tariffs such as Octopus Go and Agile Octopus, allowing customers to tap into unit rates that change every half hourly period of the day. With all the work behind the scenes-a global energy network consisting of Octopus Energy Generation, Octopus Electric Vehicles and Kraken Tech-the focus comes down to one thing: how can we communicate all of this with our customers?

Without Operations, there is no clear way of bridging the gap between the customer and the supplier. Some would call Operations (also referred to as Ops) the heartbeat of Octopus Energy. This is where you come in.

• Talk to our customers over emails and calls, resolving their queries.
• Take full responsibility for all issues that you come across, delivering end to end customer service.
• Gain insight into the hard work that goes into our renowned "Outrageously Good Customer Service."
• Work within an Operations team designed to cover the many aspects of managing customer accounts, gaining insight into areas such as Billing, Complaints/Customer Happiness, Smart Metering and Vulnerability.
• Work extensively with Kraken to navigate and manage the accounts of our customer base consisting of 4 million+ customers.
• Showcase just how important Ops is when working with other departments such as data, tech, renewables and marketing.
• Attend exciting talks with key leaders across the business.

What qualities we're looking for:

• Passion: Bring the same passion you have for other aspects of your life to an ever expanding work environment covering diverse customer needs.
• Resilience: Help make the customer experience a real treat by bringing energy and resilience to our work amid the ongoing energy crisis.
• Accountability: Handle many different queries and own the outcomes, learning from missteps and making it right.
• Team player: Your actions will impact your daily life, the functioning of your team, the results of your site, and the success of the company.

What you will gain from this experience:

• Problem solving: Spotting what is wrong and how to fix it is a key part of an Ops role.
• Communication skills: Communicate with a variety of customers, adapting your language to meet their needs.
• Adaptability: Deal with new situations with ease.
• New skills in technology/kraken platform: Gain insight into how a tech forward company works and work on a platform that hosts millions of customer accounts.
• Collaborating: Work with various business areas including Tech, Data and Marketing.

What you bring to the internship: Ask yourself how you differ from your peers and how the skills gained in both your personal and professional life differ from those around you. How can you use these skills and characteristics to influence Octopus Energy during your time on the 2026 Summer Internship?

Follow the link below to be taken to an application form where you will be prompted to "Attach Resume/CV". PLEASE DO NOT UPLOAD A CV. Instead, upload a cover letter made up of no more than 500 words.

It is the same for all our internships, so if you are applying for one or multiple positions, you only need to write one. Please use the brief below to guide your cover letter:

• Before your skills and experience, let us know why the Octopus Energy Group stands out to you.
• Tell us about yourself-who you are, what you are studying or have studied, and what makes you unique.
• Explain what you could bring to an internship at Octopus Energy.
• Describe a time you went above and beyond to help someone else, not because you had to, but because it was the right thing to do.
• If given a stage and 2 minutes to teach the company something not related to energy, what would it be?

We want to ensure you have all the tools and environment you need to unleash your potential. If you need specific accommodations during your interview process or have a unique preference, let us know and we'll customize your interview for comfort and maximum magic!