Operations & Finance Co-ordinator

Operations & Finance Co-ordinatorKetteringHours - Monday to Friday 37.5 hrs (Site based)Salary - £27k plus 5% bonusWe are seeking a highly organised and proactive Operations & Finance Coordinator to support a busy operations function within a fast-paced commercial environment. This is a varied, hands-on role combining financial processing, contract administration, customer interaction, and operational support. You will work closely with the Operations Manager, playing a key role in ensuring smooth day-to-day processing of financial transactions, contract documentation, and customer account activity. This position suits someone who enjoys variety, problem-solving, and working across multiple systems and priorities.KEY RESPONSIBILITIESFinance & Transaction Processing

• Process and distribute incoming correspondence (email, mail, digital documentation)
• Post payments including manual and electronic transactions (ACH, DSS, etc.)
• Manage account adjustments, terminations, and related documentation
• Analyse overpayments across databases and resolve discrepancies
• Support banking of customer payments and deposits
• Assist with invoice generation and distribution

Contracts & Documentation Control

• Review and validate e-contracts and paper contracts
• Support purchasing, leasing, subscription, and franchise finance processes
• Maintain accurate digital filing and document imaging systems
• Conduct contract audits and compliance checks

Customer & Stakeholder Support

• Respond to queries from franchisees, sales teams, and customers
• Investigate and resolve account discrepancies and complaints
• Escalate issues appropriately where required
• Maintain professional communication across multiple stakeholders

Operational Support

• Maintain key operational logs and customer databases
• Support direct debit systems and associated administration
• Assist with phone-based support queues when required
• Provide flexible support across the wider operations team
• Identify process improvements and efficiency opportunities

ABOUT YOUWe are looking for someone who is:

• Comfortable working with financial or transactional data
• Highly organised with strong attention to detail
• Confident using Microsoft Office and multiple IT systems
• A strong communicator, both written and verbal
• Able to manage competing priorities in a busy environment
• Positive, adaptable, and willing to support wider team needs
• Able to work independently while also contributing to team success

Education & Experience:

• Minimum 5 GCSEs (A-C), ideally including Maths
• A Levels or further education desirable but not essential
• Basic understanding of finance or accounting processes advantageous

This is an excellent opportunity for someone looking to build or develop a career in operations and finance within a structured but varied role. You will gain exposure to contract management, financial processing, and cross-functional operational support in a dynamic environment.