Property Team Leader

Step into a role where leadership meets impact. At BVS, we're looking for a confident, motivated Team Leader to guide and inspire our Case Management team as they deliver exceptional service on Specialist claims for a wide range of clients. If you bring a strong background in claims and thrive in a fast-paced, ever-evolving environment, this could be your next big move.

Your day will be varied, people-focused, and full of opportunities to shape performance and drive excellence. You'll take ownership of:Leading and supporting a team of claims handlers, ensuring workloads are balanced and managed effectivelyCoaching and developing your team to meet and exceed client SLAs, with a focus on continuous improvementCreating a positive, engaged team culture where people feel supported, motivated, and valuedRepresenting the team in Client Review Meetings, building strong relationships and showcasing our performanceConducting regular performance reviews, including audits and annual PDRsManaging team absences across case managers and first response colleaguesDriving service excellence, ensuring technical accuracy and outstanding customer experience across all property claimsMonitoring and achieving KPIs, keeping performance on track and identifying opportunities for improvementOverseeing client communications and completing weekly reporting to keep stakeholders informed and aligned

We're looking for someone who combines technical expertise with genuine leadership ability:Proven experience leading a team, ideally within the property claims sectorStrong communication skills, both written and verbal, with the ability to influence and inspireA natural motivator, capable of bringing out the best in others and driving performanceA proactive, enthusiastic mindset, with the confidence to make decisions and lead change Why This Role Matters

As a Team Leader, you won't just be managing tasks - you'll be shaping the success of your team, strengthening client relationships, and playing a key role in the continued growth of our claims operation. It's a role for someone who wants to make a difference every single day.

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan