Job Description
The Role
The role will be the operational day to day lead for Technical Services property compliance servicing and maintenance contracts, ensuring that customers are placed at the heart of our service delivery. Work alongside the relevant Contracts Manager and maintain effective day-to-day contractor management through both direct case work and a data led approach.
Ensure a collaborative culture is followed by the team and manage relationships with both internal and external stakeholders. Ensure that our service is accessible, meets the needs of all customers, is dynamic and is value for money orientated. Ensure that contract management is robust, effective and auditable, and that all operational targets are achieved using data-led service insights to inform decision-making and embedding lessons learned on a continuous basis.
Key Responsibilities
Support with management of day to day-to-day operations and contractor management for delivery, both residential and non-residential portfolio
Work closely with Property Services colleagues across the different locality regions to deliver a high-standard service that is agile, responsive, and continuously learning
Oversee the scheduling and allocation process for surveyor inspections, ensuring that coordinators are maintaining accurate and auditable records, and systems are updated within operational targets
Ensure appropriate financial management processes are maintained and value for money is achieved at all times
Oversee customer management processes, ensuring timely and good quality communication is maintained, any specific needs or vulnerabilities are identified at the earliest stage and accommodated for as appropriate
Responsible for management of works in progress (WIP) on a contract basis and ensure performance meets corporate targets
Collaborate with repairs management team and the Customer Service Management Centre to ensure the effective triage repairs, ensuring the accurate allocation of repairs
Support the contracts manager with the delivery of designated servicing programmes, ensuring compliance requirements are met by all contractors
What we need from you
Experience working within contractor management, demonstrating an ability to achieve desired outcomes in a high pressure and continuously changing environment
Excellent customer focus
Ability to work independently and within a team environment
Excellent communication skills
Competent on Microsoft Office packages
Ability to meet deadlines and plan and deliver a range of different activities
