Travel Claims Handler

Are you ready to step out of retail, hospitality, or customer service and into a professional role where your people skills really matter? Yolk Recruitment are partnering with a leading international travel insurance provider to hire a Travel Insurance Claims Handler for their Cardiff team.

This is a full-time, permanent role with a hybrid working model (2-3 days in the office), perfect for graduates who are looking to start their career in a supportive, friendly, and fast-growing team.

• Managing your own travel insurance claims from start to finish

• Delivering outstanding service to customers, suppliers, and third parties

• Assessing claims and negotiating settlements in line with policy guidelines

• Spotting potential fraud and handling complex situations with confidence

• Contributing ideas to improve processes and enhance the customer experience

• Graduates of any degree - your skills matter more than your background

• Experience in customer-facing roles, such as retail or hospitality or customer service telephone based roles

• Strong communication skills and a friendly, professional approach

• Organised, motivated, and able to manage a busy workload

• Confidence in making decisions and handling responsibility

• A genuine desire to help customers and make a difference

• Salary: 25,000

• Holidays: 33 days including bank holidays (with option to buy or sell)

• Hybrid working from a great central Cardiff office

• Discounted gym membership & Cycle to Work scheme

• Employee Assistance Programme, optional healthcare & dental plans

• Support for professional training and qualifications to grow your career

• Regular social events to connect with colleagues

If you're a graduate looking for a role that values your people skills, offers real career progression, and puts customers first, this is your chance to join a team that will support you every step of the way.