Customer Service Advisor

Job Title: Customer Service Advisor
Location: Boldon Colliery
Pay Rate: 12.87 per hour
Job Type: Temp Ongoing
Working Hours: 5 days out of 7 (Between Monday - Sunday), 9:00am - 5:30pm

HRGO Recruitment are currently looking for a Customer Service Advisor to join a well-established company based in Boldon Colliery.

This role will involve supporting customers with ticket booking enquiries for events across the UK. The position is predominantly email-based, where you will be responding to a high volume of customer queries, ensuring a smooth and positive booking experience.

The ideal candidate will have previous customer service experience, strong written communication skills, and the ability to manage multiple enquiries efficiently in a fast-paced environment.

Main Duties:

• Responding to customer enquiries via email regarding ticket bookings and event information
• Assisting customers with booking issues, amendments, and general queries
• Providing accurate information on events, venues, and ticketing processes
• Handling customer concerns and resolving issues in a professional and timely manner
• Liaising with internal teams where necessary to resolve more complex queries
• Maintaining accurate records of customer interactions on internal systems
• Delivering a high standard of customer service at all times

Requirements:

• Previous experience in a customer service or contact centre role
• Excellent written communication skills, with strong attention to detail
• Comfortable managing a high volume of email enquiries
• Ability to problem solve and work efficiently under pressure
• A positive, professional, and customer-focused approach
• Flexibility to work 5 days out of 7, including weekends

If you are interested in the Customer Service Advisor role in Boldon Colliery, please click 'Apply Now' for an immediate interview.