Customer Support Coordinator

A fantastic opportunity has arisen for a Customer Support Coordinator to join a leading manufacturing business that is well established within its specialist market. You will be working in a fast-paced, dynamic environment as part of a warm and friendly team, where collaboration and customer focus are key. This is an exciting role offering variety, responsibility, and the chance to make a real impact.

Job Description:

• Manage and service customer accounts to ensure efficient and effective delivery.
• Handle customer enquiries and complaints promptly, ensuring responses within agreed timeframe and in line with company procedures.
• Process sales orders, prepare quotations, and support breakdown/service requests accurately.
• Attend and contribute to internal and external meetings, including customer site visits.
• Provide excellent customer service while representing the company professionally at all times.
• Collaborate with internal teams and maintain strong working relationships across departments.
• Follow company procedures, ensure compliance with policies and quality standards, and support continuous improvement.

Candidate Requirements:

• Previous experience within a customer focused role is essential
• Previous experience working within a manufacturing, engineering environment would be highly preferred
• Excel (basic - intermediate)
• Strong administrative skills
• Exceptional verbal and written communication is essential
• Excellent attention to detail
• Exceptional telephone manner with the ability to communicate on all levels
• Highly organised with the ability to work to strict deadlines

This role is commutable from: Stoke on Trent, Stone, Stafford, Hixon, Longton, Newcastle under Lyme, Uttoxeter, Leek and surrounding areas

This role would suit candidates with the following experience: Sales Administrator, sales administration, sales order processor, sales support

Hours: Monday Friday 9:00 am 5:00 pm
Salary: TBC

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.