Service Coordinator

H Breakell & Co Ltd has been trading for well over 100 years.

We are a family owned and managed company striving for, and achieving, excellence in our field.

We carry a wealth of experience in maintenance, repair and installation from the older to most recently designed passenger & goods lifts.

• Answering the main incoming telephone line, dealing with customer enquiries, and taking messages.
• Logging call outs and uploading onto the system.
• Accepting small goods deliveries in the office.
• Updating the call out log, route planner and updating the plans throughout the day.
• Sending repair quotes to customers and booking service visits with clients.
• Scanning job sheets, timesheets, and other relevant paperwork.
• Weekly time sheets to be checked and PO's to be attached for all call outs.
• Assisting with booking site visits in with the customers.
• Updating completed services on the weekly spreadsheet and route planner.
• Adding new contracts to the database and updating information.
• Preparing new maintenance files for new customers and completing & sending out contracts.
• Coded quotes to be sent out at the request of the service manager.
• Ordering parts when orders have been received and keeping customers updated.
• Preparing reports for the Key Account meetings.
• Sending weekly call outs, service, and repair worksheets to Key Account customers.
• Engineers to be given following day repair/callouts by 4pm daily.
• 24/7 Out of hours call out to be updated weekly.
• General administration duties including filing and ordering stationery.
• Hours: 39.5 hours per week - Monday - Thursday: 8:00am - 5:00pm & Friday: 8:00am - 4:30pm.
• Salary is negotiable dependent on experience.