Part-time Operations Assistant

Part-time Operations Assistant Monday-Friday 20-25hours a week- flexibility offered Woodbridge £28,000-£32000 FTEThis is a hands-on operations role focused on bringing structure, visibility, and control to the day-to-day running of a growing ecommerce business. You will take ownership of core operational systems and processes, ensuring orders, suppliers, inventory, and reporting are accurately tracked and actively managed. This is not a passive support role, you will be expected to take initiative, maintain high standards of accuracy, and identify issues before they escalate. Working directly with the founder, you will play a key role in transitioning the business from a fast-moving startup into a more structured, process-driven organisation. This role is ideal for someone organised, proactive, and eager to grow into greater responsibility over time.Key ResponsibilitiesOperational Systems & Workflow Ownership

• Own and manage day-to-day operational tracking across orders, suppliers, logistics, and work-in-progress
• Ensure all operational data is accurate, up to date, and clearly structured
• Identify gaps, inconsistencies, or risks and take action without waiting for direction
• Maintain visibility over supplier status, payments, and operational flow to prevent delays

Inventory, Stock & Marketplace Coordination

• Maintain accurate inventory records across all sales channels, particularly Amazon
• Monitor stock levels and proactively manage reordering requirements
• Coordinate stock movements and deliveries
• Ensure marketplace listings and data are accurate and aligned with actual operations

Reporting, Visibility & Business Rhythm

• Build and maintain structured Excel-based systems for tracking performance and operations
• Produce weekly operational reports highlighting key metrics, trends, and issues
• Maintain and update the business scorecard to support decision-making

Product & Supplier Coordination

• Track product development across suppliers, design, compliance, and technical workstreams
• Ensure timelines and requirements are clearly managed and communicated

Admin, Projects & General Support

• Provide operational and administrative support across the business
• Coordinate trade fairs, travel, meetings, and ad hoc projects

What We're Looking ForEssential Skills & Experience

• Proven ability to build and manage structured systems (e.g., spreadsheets, trackers, tools)
• Comfortable working with data to identify issues and drive action
• Strong sense of ownership with a track record of delivering without close supervision
• Excellent attention to detail and ability to manage multiple moving parts
• Quick to learn and adapt to new systems independently
• Reliable, proactive, and accountable for outcomes
• Positive, energetic, and motivated to grow with the business

Preferred Experience

• Experience using Excel or similar tools for data management and analysis
• Background in B2C ecommerce or operational support
• Familiarity with online marketplaces such as Amazon or eBay
• Experience using AI tools (e.g., ChatGPT) to improve efficiency