Job Description
Head of Service - Responsive Repairs
Bristol- 6 months Interim / Contract
Rates- 500 - 900 per day (depending on experience)
Housing and Property Repairs Services
An established housing organisation is seeking an experienced Head of Service - Responsive Repairs to lead and stabilise its repairs service, ensuring the effective delivery of high-quality responsive repairs across a large and varied housing portfolio.
This is a senior interim role with strategic and operational accountability for housing repairs, ideal for a leader who can take ownership of repairs performance, drive service improvement, and embed a strong customer-focused approach to responsive repairs.
The Role:
Reporting into a Director-level post, you will take full responsibility for the delivery, performance, and continuous improvement of the responsive repairs service, including oversight of repairs to empty homes to support timely and compliant re-letting.
Key responsibilities include:
- Leading the end-to-end repairs service, covering responsive repairs, diagnostics, surveying, scheduling, contractor management, and customer care
- Ensuring all repairs meet agreed quality standards, compliance requirements, and target timescales
- Driving improved repairs performance, customer satisfaction, and value for money
- Managing budgets and resources across a complex repairs and maintenance environment
- Leading and developing operational teams delivering day-to-day housing repairs
- Managing senior stakeholders and partners involved in responsive repairs delivery
- Operating confidently within a political environment while maintaining grip on repairs outcomes
- Acting as an ambassador for the repairs service and promoting a customer-first culture
Key Outcomes:
- Safe, warm, and secure homes maintained through effective housing repairs
- A high-performing responsive repairs service with clear accountability and performance control
- Homes returned to let promptly following completion of required repairs
- Sustainable long-term improvement in repairs delivery, resident satisfaction, and operational efficiency
About You:
You will be a credible and experienced senior professional with a strong background in repairs, responsive repairs, or housing maintenance services, likely gained within a local authority, housing association, ALMO, or similar organisation.
You will bring:
- Proven senior leadership experience within repairs or responsive repairs services
- Strong operational expertise across housing repairs and maintenance
- Experience managing budgets, contractors, and improvement programmes within a repairs function
- Excellent stakeholder management skills, particularly around repairs performance
- A track record of stabilising or transforming underperforming repairs services
- A collaborative leadership style with a clear focus on customers and repairs outcomes
Contract Details
- Day rate: 500 - 900 per day, depending on experience (IR35 status subject to assessment)
- Location: Bristol (hybrid working likely)
- Duration: Interim assignment
If you're interested, then please apply or reach out to Ben Dreher at Sellick Partnership, Derby.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
