Sales Coordinator - Progression opportunities

Sales Coordinator

Location: Basildon, Essex

Salary: 24,480 per annum + Monthly Bonus

Hours: Monday - Friday, 9:00am - 5:00pm (flexible)

Benefits: 25 days holiday + Bank Holidays, onsite parking, pension scheme

We are currently seeking an organised and customer focused Sales Coordinator to support our client's growing sales and rental operations. This role is key to ensuring all rental sales and sales enquiries are processed accurately and efficiently, while delivering outstanding customer service at every touchpoint.

You will play a vital part in supporting the sales and service teams, managing rental agreements from enquiry through to installation, and helping to drive departmental objectives, particularly within our expanding rental division.

Key Responsibilities

• Manage rental enquiries from initial lead through to installation
• Process quotes, manage new and existing rental agreements, and follow through to completion
• Follow up overdue rental agreement payments
• Build and maintain strong relationships with existing rental customers
• Provide account and end-user coverage when sales staff are unavailable
• Process sales orders accurately and within required timeframes
• Arrange and coordinate equipment supply and installations for non-rental sales when required
• Track and manage sales orders, ensuring accuracy and timely completion
• Liaise effectively with customers, vendors, and internal teams to resolve issues
• Place and follow up service calls as required
• Provide administrative support to the sales and service teams
• Maintain and update the ERP system, ensuring customer data accuracy
• Conduct cold calling activities using provided records, including Local Authorities and previously trading customers
• Ensure all company processes, standards, and procedures are adhered to
• Deliver excellent customer service at all times, exceeding customer expectations
• Escalate complex or problematic issues to management or relevant departments
• Stay up to date with company products, services, and internal processes

Skills & Experience

• Proven experience in sales support or administrative roles
• Experience using ERP systems
• Confident communicator with strong written and verbal skills
• Excellent attention to detail and data accuracy
• Strong organisational and multitasking abilities
• Computer literate with good working knowledge of MS Office, Excel, and CRM systems
• Ability to work independently and see tasks through to completion
• Comfortable working under pressure and meeting deadlines

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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